How to raise a concern
Email [email protected] with the heading “Complaint” or “Appeal”. Tell us:
- Your Student ID (so we can find your account).
- What happened, and what you'd like us to do.
- For a marking appeal: the course and assignment, and why you think the result is wrong.
What happens next
- Acknowledge — we reply within 5 working days to confirm we've received it.
- Look into it — we investigate fairly and, for appeals, have the work re-assessed independently of the first decision.
- Respond — we aim to give a full answer within 20 working days, explaining the outcome and any change we'll make.
Appealing a marking decision
Automated marking is designed to be fair, but it isn't perfect. You can always revise and resubmit. If you believe a result is still wrong, appeal it and a human (or a fresh independent assessment) will review the original submission. If we got it wrong, we correct the result and improve the marking.
Our promise
Raising a complaint or appeal will never count against you. We treat every one as a chance to make the school better and fairer for everyone.